Thursday, January 22, 2009

Comcast... facepalm...

I contacted comcast about an issue i had with automatic bill payment. My first question was:
 
> I want to make sure my old account is closed and you wont be taking
> money out of my account with the ECOBILL method of payment.
 
I received a prompt response of:
 
> I understand your concern. We would be happy to check that one for
you.
>
> If you need further assistance, please feel free to respond directly
to
> this email. We appreciate you taking the time to contact us.
>
> Thank you for choosing Comcast.
>
> Sincerely,
>
> Analyn P
 
 
 
I had not received a response in a few days so i wrote back in and got a quick reply of:
 
Thank you for your message.
I would suggest you contact your local office to make sure we have
cancelled your older account Peter.
 
Thank you for choosing Comcast.

Sincerely,

Tony I.
Comcast Online Customer Support
 
 
Well, fuck me. That sure was lazy... so i wrote them this back:
 
 
Thanks. I would suggest that you, Comcast, do that for me because that is your job, not mine. Sorry for being defensive but i am really tired of companies pawning their work off on the customers and giving them the run around.

So in return, I would appreciate it if you do the leg work and provide me with the information that the company you work for has access to. I shouldn't have to go above and beyond to find this information. Maybe Comcast needs to reorganize the way they handle information.

please don't reply unless you have answers, I don't have the time to waste on Comcast.

thank you. 
 
 
Hopefully that will get their attention. Assholes.

2 comments:

Benjamin J Hobbs said...

It is quite hard to read black text on a black background. I hope you meant to do that.

JWL said...

have you heard back from them yet?